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Automations
Spring maintenance season is here — 3 past customers have been auto-reminded to book their service. KatNap AI handled it while you slept.
New Leads
18
+6 this week
Missed Calls Caught
11
AI stepped in
Avg Response Time
<1m
Was 4+ hrs
New Reviews
9
Auto-requested
Recent job leads View all →
KP
Karen P. — AC not cooling
Scottsdale · Chatbot · 22 min ago
Emergency
DM
Dave M. — Annual tune-up
Mesa · Web form · 1 hr ago
New
LR
Linda R. — New AC install
Phoenix · Chatbot · 3 hrs ago
Quoted
TS
Tom S. — Duct cleaning
Scottsdale · Yesterday
Complete
This week's activity
How KatNap AI Catches Missed Calls
A customer calls while you're under a unit. You can't answer. Instead of losing them to a competitor, KatNap AI texts them automatically — captures their info, qualifies their need, and sends you an instant alert. The whole thing happens while you're still on the job.
Missed call workflow — live example
Customer calls — goes to voicemail
2:14 PM
Karen P. calls (480) 555-0192 — Desert Shield HVAC. Mike is on a job. Call goes unanswered.
KatNap AI sends automated text — instantly
2:14 PM
Hey! Sorry we missed your call — this is Desert Shield HVAC. What can we help you with today? Reply here and we'll get right back to you
Sent automatically by KatNap AI
Customer replies
2:17 PM
Hi my AC stopped working this morning, it's blowing hot air. Unit is about 8 years old. I'm in Scottsdale.
KatNap AI qualifies the lead
2:17 PM
Oh no — that's rough especially in this heat! We can definitely help. Can I get your name and the best number to reach you? We'll have a tech out to you as soon as possible.
Sent automatically by KatNap AI
Customer provides details
2:19 PM
Karen Patterson, (480) 555-0192. I'm at 4821 N Scottsdale Rd. It's really hot in here, hoping someone can come today if possible
Mike gets an instant SMS alert
2:19 PM
KatNap AI
now
New hot lead!Karen Patterson · (480) 555-0192 · AC emergency, blowing hot air · 4821 N Scottsdale Rd · Wants someone today
Lead appears in dashboard automatically
2:19 PM
KP
Karen Patterson
(480) 555-0192 · AC emergency, blowing hot air · 4821 N Scottsdale Rd
Captured via missed call SMS · 2 min ago
Emergency
5 minutes from missed call to qualified lead in the dashboard
Mike never touched his phone. Karen didn't call a competitor. KatNap AI handled everything while Mike finished the job he was on.
All leads this month Export CSV
KP
Karen P.
karen.p@gmail.com · (480) 555-0192 · AC not cooling, unit 8 yrs old · via missed call SMS
Emergency
DM
Dave M.
dave.m@outlook.com · (602) 555-0341 · Annual AC tune-up before summer · via website chat
New
LR
Linda R.
linda.r@gmail.com · (480) 555-0774 · Replace 15yr old Carrier unit · via website chat
Quoted
TS
Tom S.
tom.s@yahoo.com · (480) 555-0518 · Duct cleaning + filter replacement · via missed call SMS
Complete
Live preview — Desert Shield HVAC bot
KatNap
Hey! Thanks for reaching out to Desert Shield HVAC. We serve homeowners nationwide, 24/7. Are you dealing with an AC emergency, or looking to schedule a tune-up or installation?
Couldn't reach the AI — try again.
Bot configuration
Business name
Service type
Service area
Custom instructions
Generate posts for any home service business
Business name
Service type
Goal
Tone
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Google & Yelp review manager
SM
Sandra M.
Desert Shield saved us during the July heat wave! AC went out at 9pm, they had a tech out by 11pm. These guys are the real deal.
Google · 3 days ago
Sandra, we're so glad we could get to you quickly — nobody should deal with a broken AC during an Arizona summer night! Thank you for trusting us.
RJ
Robert J.
Good work on the tune-up. Tech was professional and on time. Scheduling took a couple days but would use again.
Yelp · 1 week ago
Thanks Robert! Appreciate the honest feedback — we're working on reducing wait times heading into summer. We'd love to earn that 5th star next time!
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KatNap AI
Desert Shield HVAC
Licensed & Insured · Serving nationwide
INVOICE
#INV-2026-0047
Bill To
Karen Patterson
4821 N Scottsdale Rd
Scottsdale, AZ 85251
Invoice Date
April 24, 2026
Due Date
May 1, 2026
Status
Sent
Description
Qty
Unit Price
Total
AC System Diagnostic
Full system inspection and performance test
1
$95.00
$95.00
Refrigerant Recharge
R-410A, 2 lbs — certified technician
2
$90.00
$180.00
Capacitor Replacement
OEM part, installed and tested
1
$145.00
$145.00
Labor
On-site service — licensed HVAC technician
2
$80.00
$160.00
Subtotal$580.00
Tax (8.5%)$49.30
Service fee$0.00
Total Due
Due by May 1, 2026
$629.30
Notes
Thank you for your business, Karen. Payment accepted via check, cash, Venmo, or credit card. 90-day labor warranty on all parts installed.
Contact
(480) 555-0192
desertshieldhvac.com
info@desertshieldhvac.com
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Notes
Desert Shield HVAC
(480) 555-0192
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Subtotal$0.00
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Lead capture
Capture leads from every chat
Name + phone saved automatically from chatbot conversations
Instant SMS to business owner
Text you the moment a new lead comes in
Auto follow-up text to lead
Send a text to the customer 30 min after chatbot conversation
Arizona seasonal campaigns
Pre-summer AC tune-up blast
Text past customers every April before the heat hits
Monsoon season check-in
Remind customers about duct checks before July monsoons
Reviews & social
Auto review request after job
Text customer 2 hrs after job marked complete
AI review reply drafts
KatNap AI drafts a reply to every review — you approve before sending
Weekly social post generation
4 posts auto-generated every Monday morning while you sleep